Now accepting beta client applications
Happy patients.
Better bottom line.
The only real-time, AI-powered patient satisfaction platform combining the science of patient engagement with the realities of complex payer reimbursement.
Know what patients think today, not next quarter.
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Real-time alerts for service recovery
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Objective coaching data for clinicians
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Earlier visibility into CAHPS / HCAHPS scores
Better Alignment
Align patient satisfaction with payer goals
More Voices
Higher patient engagement
Clearer Results
Immediate and fully transparent results
THE PROBLEM
Your patients are talking. You're hearing it too late.
Feedback arrives in pieces. A survey here, a review there, a report next quarter. Often, that patient is already seeing someone else before anyone told you.
Feedback scattered across surveys, reviews, and reports
Negative reviews sit unanswered while your reputation pays for it
Happy patients rarely leave a review unless you
Generic tools that ignore clinical workflow and compliance
THE SOLUTION
Connect the feedback to the bottom line.
MyPatientFirst brings patient feedback, analytics, and reporting into one real-time view, so you can act while it still counts and keep the patients you already have.
Every signal in one place, updated as it happens
Service issues surface in real time, while you can still fix them
More patients respond, because the ask is smarter
Built for clinical workflow, compliance, and the measures tied to reimbursement
What does this mean for your hospital or practice?
At MyPatientFirst, we think differently. Built on our clinically informed marketing DNA, the platform goes beyond being just another tech-only patient satisfaction and reputation management solution.
We combine healthcare expertise with creative engagement strategies that inspire patients to respond, so you get richer insights that truly reflect their experience. With real-time insights, automated reporting, and role-based access, MyPatientFirst puts the right information in front of the right people, without IT bottlenecks.
For Clinicians
Put patient insight to work
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Hear your patients' feedback in real time
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Test new approaches and see the results
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Get alerts so you can address concerns early
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Increase positive reviews on physician ratings sites
For Administrators
Turn insight into performance
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Gain insight into your true patient satisfaction
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See practice performance against your payer contracts
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Benchmark, monitor, and improve performance over time
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Connect directly to your practice management system
MyPatientFirst FEATURES
Tailored for both clinician workflows and administrative needs.
Smart Review Routing
Purposefully designed to increase positive patient reviews on Google, Healthgrades, etc. Constructive feedback goes privately to your team, protecting your reputation.
Real-time Analytics
Patient feedback, experience trends, performance indicators, and response activity in one place, updated as responses come in.
Real-time Alerts
Built into your existing workflows, no separate login. Issues reach the right person in minutes, while the patient's still yours.
Automated feedback requests
SMS and email requests go out automatically after each visit, timed so patients respond while the experience is still fresh.
Surveys Built on Proven Measures
Questions aligned to the CAHPS framework and the experience measures CMS and payers use, adaptable to practices that do not report on CAHPS at all.
HIPAA-Compliant by Design
Track patient feedback, experience trends, performance indicators, and response activity in one centralized dashboard.
LEADERSHIP
Built by leaders who care
Healthcare executives grounded in clinical, operational, and performance results.
ALL THE RIGHT TOOLS
The bottom line.
Happier patients stay, refer, and say so publicly. That shows up in your performance scores, your payer contracts, and your revenue. MyPatientFirst turns patient feedback into changes you can measure, and keeps you compliant and audit-ready while you do it.